Privacy Policy

Introduction

Valor Medical Reviews is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Valor Medical Reviews is a physician-led medical review company dedicated to providing objective, independent medical assessments and opinions to support informed decision-making in healthcare and legal matters.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect information in several ways to better serve you and improve our services:

Contact Form and Inquiry Data

• Name and Contact Information: When you submit a contact form or inquiry, we collect your name, email address, and phone number.
• Inquiry Details: We collect information about the type of review or service you are requesting, and any message or details you provide in your inquiry.
• Optional Information: You may optionally provide additional information such as company name, medical specialty, or case details to help us better understand your request.

Website Usage Data

• Analytics: We use analytics tools to understand how visitors interact with our website, including pages visited, time spent on site, and referral sources.
• Cookies: Our website uses cookies to enhance your browsing experience. These may include session cookies and tracking cookies for analytics purposes.
• IP Address and Device Information: We automatically collect your IP address, browser type, operating system, and device type to maintain and improve site security and performance.

Important: Protected Health Information

Our website contact forms are NOT designed to collect Protected Health Information (PHI) or confidential medical records. Do not submit medical records, patient names, medical histories, or any other sensitive health information through our standard web forms. If you need to submit medical records or case materials for a formal review, we will provide you with a secure intake process through encrypted channels. Any medical information submitted through our secure intake process is handled according to HIPAA regulations and our comprehensive information security protocols.

How We Use Your Information

Valor Medical Reviews uses the information we collect for the following purposes:

• Respond to Inquiries: To promptly respond to your contact form submission, answer your questions, and provide information about our services.
• Service Delivery: To process requests for medical reviews, schedule consultations, and provide you with the services you have requested.
• Communication: To send you updates about our services, new insights, or information related to ongoing reviews (with your consent).
• Website Improvement: To analyze website usage patterns, improve site functionality, and enhance your user experience.
• Legal Compliance: To comply with applicable laws, regulations, court orders, or legal processes.
• Service Administration: To maintain records, manage our business operations, and ensure the integrity and security of our systems.

Information Sharing

Valor Medical Reviews maintains strict policies regarding the sharing and disclosure of your information:

We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties. Your information is not used for marketing purposes by other organizations.

Service Providers

We may share limited information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, but only to the extent necessary to perform their functions. These include web hosting and infrastructure providers, analytics providers, email communication platforms, and secure document intake systems. These service providers are contractually obligated to maintain the confidentiality and security of your information.

Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process. We will provide you with notice of such legal demands unless legally prohibited from doing so.

Data Security

Valor Medical Reviews is committed to protecting the security of your information. Our website uses industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. For medical records and sensitive case materials, we utilize encrypted, HIPAA-compliant intake systems to ensure the security of protected health information. We limit access to personal information to employees, contractors, and service providers who need access to perform their job functions and who are contractually obligated to maintain confidentiality.

While we implement reasonable security measures, we cannot guarantee absolute security. No method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality, such as maintaining your session and securing form submissions.
• Analytics Cookies: Allow us to understand how you use our website, which pages are most popular, and how we can improve our site.
• Preference Cookies: Remember your preferences and settings for future visits.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our website may not function properly.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. You have the right to request access to the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your personal information (subject to certain legal obligations).

Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information is collected, used, shared, or sold; the right to delete personal information; the right to opt-out of the sale of personal information (which we do not engage in); and the right to non-discrimination for exercising these rights. We also comply with applicable state privacy laws in other jurisdictions.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, partner organizations, and external resources. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external websites before providing your information.

Changes to This Privacy Policy

Valor Medical Reviews may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us through our contact form or email us at privacy@valormedicalreviews.com.